Product Disclaimer

Product details, including nutritional information and country of origin, may change from time to time. We always try to keep the information up to date including gluten free, vegan, dairy, soy, nut free etc on each product to the best of our ability. However, we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. All descriptions of products or product pricing are subject to change at any time without notice. One Natural Pty Ltd reserves the right to discontinue any product at any time.

We try our best to keep the products and packs separate. However, the products are packed at our shared packing facility and may contains traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen, bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may cause an allergic reaction to you. Information on our website should ever be considered a guarantee, but simply a best faith and effort to serve our customers.

All product Images are for illustrative purposes only. We do not warrant that the quality of any products, services, information, or any other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Medical and Health Disclaimer

Information on the traditional uses and properties of herbs are provided on this site is for educational use only, and is not intended as medical advice. If you have any serious health concerns, you should always check with your health care practitioner before self-administering herbs, spices or any other product being sold on Onenatural.com.au. Under no circumstances shall One Natural Pty Ltd, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the product sold on Onenatural.com.au. Always consult a healthcare professional before consuming any herbal products and before making medical related decisions or making changes to your diet, especially if you’re pregnant or taking medication.


One Natural Pty Ltd reserves the right in our sole discretion, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

We aim to keep our website updated with stock levels. Our inventory can fluctuate throughout the day due to sales demand and there may be issues beyond our control for example; delays from suppliers, product orders is unavailable or out of stock so an item indicated as “stocked” when you place your order may, in fact, be out of stock. In that case, our team member will contact you to offer an alternative product or refund. You may wish to wait for the product to become available. We apologies for any inconvenience caused and appreciate your understanding.

Orders are directly sent to our warehouse for processing and may not be able to cancel or amend once order is placed online. However, please contact us immediately should you wish to amend or cancel an order and we will try our best to help you. Cancellation of order may attract processing fee.

Indirect Loss

In no event shall One Natural Pty Ltd be liable (whether before or after discharge of the contract or otherwise) for any loss or damage to the customer howsoever arising including any loss or damage arising from or caused or contributed to by negligence by One Natural Pty Ltd, its servants or agents, nor shall One Natural Pty Ltd be liable for special, incidental, indirect or consequential, or economic loss or damage suffered by the customer as a result of a breach by One Natural Pty Ltd of its obligations or otherwise including but not limited to economic or moral loss, loss of profits or revenue or costs arising from such breach.

Organic certification

Goods advertised on onenatural.com.au as organic are bought from the organic certified suppliers, distributors or wholesalers. One Natural Pty Ltd does not have organic certification. One Natural team does its best to keep the organic and non-organic products separately but both organic and non-organic products are packed on shared equipment.

Terms and conditions updates

One Natural Pty Ltd reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service anytime by posting updates and will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

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